Skip to content

Our Privacy Policy

Have other questions? We are always here to answer them. Please contact us.

Beach

Qapital privacy policy

Effective Date: March 31, 2018

This Privacy Policy explains what personal and other information is
collected through our website www.qapital.com, (the “Site”) and our mobile application (collectively, “Qapital Technology” ), and how we use and share that
information in connection with our services offered through Qapital
Technology (the “Services”). Unless otherwise indicated, this policy only applies to personal information collected through Qapital Technology by Qapital, Inc., Qapital Invest, LLC (“Qapital Invest”), or any of their respective affiliates (collectively, for purposes hereof, “Qapital”).

By visiting the Site and/or using Qapital Technology, you agree to be
bound by this Privacy Policy and our Terms of Use, which are hereby
incorporated into this Privacy Policy. If you do not agree to any of the terms
in this Privacy Policy, you may not access or use the Site and/or Qapital
Technology.

Further, by signing up, accessing, and/or using our Services, you explicitly
agree to the terms of this Privacy Policy, our Terms of Use, and any
applicable customer agreements separately agreed by you.

Information We Collect

1. Information You Provide

Certain areas and features of our Qapital Technology or Services are available to you without registration or the need for you to provide to us any personal information. Some features of Qapital Technology or the Services may require registration, which involves provision of your personal information, including:

  • Name
  • E-mail address
  • Telephone number
  • Password
  • Other information

When you use certain features of the Services, we may collect a variety of other personal information from you. Although this personal information varies depending on how you use the Services, it may include information such as your:

  • Name
  • Mailing address
  • Telephone number
  • E-mail address
  • Social Security Number
  • Date of birth
  • Financial account information, including login credentials
  • Any information obtained about you in connection with providing a financial service or product to you

In some instances, such as with identity verification, we may also collect scanned copies of documents containing such personal information. Examples of such documents might include your driver’s license or a copy of a utility bill as required by some financial institutions.    

From time to time we may request additional personal information in order to provide you with other benefits of the Services. In such instances, you will receive notice of this newly proposed use or purpose, and you will have a choice as to whether to provide the requested information for those limited purposes.

2. Investment Information

When you sign up for Qapital Invest,
we ask each client a series of questions to assess, among other things,
risk tolerance, investment goals, age, investment time horizon, current
assets, and income (collectively “Investment Information”). We may also
collect Investment Information through your use of the Qapital Technology.

3. Device and Technical Information

When you access Qapital Technology, we may collect technical information, such as web browser type and version, service-provider identification, IP address, the website or online service from which you came to our website, and the website or online service to which you navigate from our website.  We may also collect information about the computer or mobile device used to access Qapital Technology and related details about the way Qapital Technology is being used by your device.

4. Cookies

“Cookies” are text files that are inserted and stored by your web browser on your computer’s hard drive. Cookies used with Qapital Technology are encrypted and do not contain personally identifiable information.  Qapital may set and access cookies on your computer to track, gather and store information about your preferences in using Qapital Technology. Note that most Internet browsers will allow you to stop cookies from being stored on your computer and to delete cookies stored on your computer. If you choose to eliminate cookies, the full functionality of the Services may not be available to you.

How We Use Information We Collect Through Qapital Technology and Services

1. General business operations

Qapital may use information collected through Qapital Technology to conduct basic business operations, including:

  1. analyze site usage and improve the Services;
  2. deliver to you any administrative notices, alerts and communications relevant to your use of the Services;
  3. except for Apple Health Kit data, to market products and services that we believe may be of interest to you (you may opt out of this use of your information);
  4. to fulfill your requests for certain products and services; for market research, project planning, troubleshooting problems, detecting and protecting against error, fraud or other criminal activity;
  5. to advise you about your portfolio;
  6. to solicit your feedback;
  7. to render your personal information anonymous and create aggregated data;
  8. for our internal business purposes and to enforce our Terms and Conditions;
  9. to fulfill our contractual obligations to you or subsequent requests for support by you; and
  10. as otherwise set forth in this Privacy Policy.

2. Business analytics

We also use contracted third party analytics providers to measure traffic and usage trends, and to help us better understand your use of and interaction with Qapital Technology and Services.  Sometimes we may combine personal information collected from you through Qapital Technology and Services with information we collect from other offline and line sources for purposes of enhancing your experience or improving our products.  An example of such sources are interviews or surveys you may have completed about the Services or Qapital Technology.  This combination of information can also include any information you provide to us while using our Services as well as when, where, and how you make payments, purchases and transfers; your use of our website, mobile application or services; or any other Services provided by our partners.

We May Use Third Party Providers to Target Online Advertising

We may also use contracted third party service providers to help us analyze certain online activities. For example, these service providers may help us measure the performance of our online campaigns or analyze visitor activity. We may permit these service providers to use cookies and other technologies to perform these services for us.

The Services also enable authorized third party tracking mechanisms for use in online behavioral advertising. For example, authorized third parties may use the fact that you used Qapital Technology to target online ads for Qapital services to you on non-Qapital websites. In addition, our third party advertising networks might use information about your use of the Services to help target non-Qapital advertisements based on your online behavior. For information about behavioral advertising practices, including privacy and confidentiality, visit the Network Advertising Initiative website or the Digital Advertising Alliance website.

Do Not Track Disclosure and Related Options.

Qapital Technology currently does not respond to “do not track” browser headers.  However, you can limit tracking through these third party programs and by taking the following steps.  The use of online tracking mechanisms by third parties is subject to those third parties’ own privacy policies, and not this Privacy Policy. If you prefer to prevent third parties from setting and accessing cookies on your computer, you may set your browser to block cookies. Additionally, you may remove yourself from the targeted advertising of companies within the Network Advertising Initiative by opting out here, or of companies participating in the Digital Advertising Alliance program by opting out here.

How We Share Information Collected Through Qapital Technology and the Services

1. Services Providers

Qapital and its affiliated companies use contracted third party service providers to help us manage and improve the Services and Qapital technology. We also use such third parties to host features of our Services and Qapital Technology; to help us target and implement our email communications and direct mailings; to help us manage our relationships with the people and companies that use our services; to process payments; and to assist us with market research, troubleshooting problems, and detecting and protecting against error, fraud or other criminal activity.

2. Other Third Parties

We may also share your personal information with other contracted third parties when necessary to fulfill your requests for services; to complete a transaction that you initiate; to meet the terms of any agreement that you have with us or our partners; or to manage our business.

3. Financial Institutions

We may share certain information with financial institutions and our other partners to provide the Service features that you elect to use. For example, if you provide your online login information for financial accounts to us, we may disclose that to your financial institution or its intermediary in order to establish a connection between your financial account and your Qapital account, and thereby obtain access to your financial records. Similarly, if you link your Qapital account to other services (such as a third party fitness application), we may share your personal information in order to provide the features you have requested. And if you apply for a financial product or service, such as the Qapital Visa® Debit Card or Qapital Invest, we will disclose any personal information that the financial institution requires to complete the transaction in question or as needed to meet any legal requirements.

4. Affiliates

We may share the information described in this policy with our affiliates.

5. Anonymized or Aggregated Data

From time to time, Qapital may anonymize or otherwise aggregate personal information in order to disclose or analyze information without disclosing identities or otherwise compromising the privacy and security of that information.

6. Legal Process and Suspected Fraud

We may share or disclose information collected through Qapital Technology when Qapital determines, in its sole discretion, that the disclosure of such information is necessary or authorized under the law; to comply with applicable law or a court order, subpoena, or other legal process; to investigate, prevent, or take action regarding illegal activities, suspected fraud, violations of our terms and conditions, or situations involving threats to our property or the property or physical safety of any person or third party; to establish, protect, or exercise our legal rights or defend against legal claims; or to facilitate the financing, securitization, insuring, sale, assignment, bankruptcy, or other disposal of all or part of our business or assets. Whenever applicable, possible and allowable under the law, Qapital will provide you notice of such requests or use of your personal information as described in this paragraph.

7. Sale or Merger

Information collected through Qapital Technology and Services may be transferred to a third party as a result of a sale, acquisition, merger, reorganization or other change of control, reorganization, bankruptcy, or asset sale. If we sell, merge or transfer any part of our business, part of the sale may include your personal information. Any subsequent use of your personal information shall take place in accordance with this Privacy Policy or other policy issued by the acquiring third party.

Third Party Services and Content

Your use of Qapital Technology and Services confirms acceptance of Plaid’s Privacy Policy.  Plaid is one of our trusted third party service providers that facilitates the transfer of your personal information to and from financial institutions.  In using Qapital Technology and Services you expressly authorize and grant to Plaid the right, power and authority to act on your behalf to access and transmit your information as reasonably necessary for Plaid to provide services to you on Qapital’s behalf.

If you choose to sign up for the Qapital Visa® Debit Card, you understand that such card is issued by Lincoln Savings Bank and you confirm acceptance of Lincoln Saving Bank’s privacy practices.

The Services contains comment fields and other features that permit you to share information publicly. The Services also may enable you to share personal information with third party websites or online services operated by third parties. For example, our website contains links and widgets for third party websites that incorporate comment and social media features. If you choose to use these features, you may disclose your personal information not just to those third party websites and services, but also to their users and the public more generally. Because these third party websites and services are not operated by Qapital, we are not responsible for the content or practices of those websites or services. The collection, use, and disclosure of your personal and non-personal information on those websites and applications will be subject to the privacy policies of the third party websites or applications, and not this Qapital Privacy Policy.

Depending on your use of the Services, we may also collect fitness data through Apple Health Kit. Please review Apple’s privacy policy for information on how Apple Health Kit uses and shares your personal information. This Privacy Policy does not apply to the collection and use of your information by Apple Health Kit.

The Services also integrate certain third party plug-ins (such as a Facebook “like” button). Even if you do not click on these plug-ins, they may collect information about you, such as your IP address and the pages that you view. They also may set and/or access a cookie. These plugins are governed by the privacy policy of the company providing them.

Accessing Your Information and Deleting Your Account

1. Accessing and Maintaining Your Information

It is your responsibility to keep your personal information up to date by updating your profile in the mobile application or by contacting our Customer Success team at support@qapital.com. We are not responsible for costs or other issues arising from your failure to keep your personal information up to date.

2. Deleting Your Account

You may request that we delete your account for the Services. To request deletion of your account, email support@qapital.com, requesting a deletion of your account. Merely deleting the mobile application from your device does not constitute a request to delete your account.  Once your request to delete your account has been processed, we will promptly disconnect any connection we may have established to your Account Information and delete all account credentials.  Please note that we may need to retain your data beyond your account deletion date as required by federal, state or local law.

Information Security

1. Security Measures

We utilize commercially reasonable physical, technical, and administrative security measures to help protect information under Qapital control against loss, misuse, and alteration. For example, we use a combination of firewall barriers, encryption techniques and authentication procedures, among others, to maintain the security of your online session, your personal information and to protect Qapital accounts and systems from unauthorized access. While we implement the above security measures with Qapital Technology, please be aware that 100% security is not always possible.

2. You Are Responsible for Keeping Your Login ID and Password Secure

We recommend that you change your password periodically or any time you have reason to believe your credentials may be compromised. You are responsible for maintaining the security of your Login ID and Password. You may not provide these credentials to any third party. If you believe that they have been stolen or been made known to others, you must contact us immediately at support@qapital.com, but in any event you should change your password immediately via the Services.  You also agree that you control and limit access to the email account and mobile device. If your email address changes, you are responsible for informing us of that change.  We are not responsible if someone else accesses your account through registration information they have obtained from you or your violation of this Privacy Policy or the Terms of Use.

Retention of Your information

Children’s Privacy

Qapital Technology and Services are intended for adult use only. We do not knowingly collect information provided by children under the age of 18. If you believe that a minor in your care has provided us with information, or if you desire to provide a minor in your care access to Qapital Technology and Services, please contact us at support@qapital.com.

VISA® Account Updater Service

If you have a Qapital Visa® Debit Card, your account is automatically enrolled in the Visa Account Updater Service (VAU). This service is provided by Visa as a benefit in order to facilitate uninterrupted processing of recurring charges you have authorized. Under the VAU service, we provide notice to Visa when your card number or expiration date change (i.e., when renewing an expiring card). If you have authorized a participating merchant to bill your card for recurring payments, Visa notifies the merchant of your new card number and expiration date. Card numbers are only supplied to merchants who participate in the VAU service. Because not all merchants participate in the VAU service, you should still notify each merchant when your card number changes in order to permit recurring payments to continue to be charged to your account.  If you’d prefer not to have your card information updated automatically, you can opt out. If you’d like to opt out, please contact us at support@qapital.com.

Updates to Privacy Policy

We may make changes to this Privacy Policy at any time to take into account new or changing circumstances, so please review it periodically. If we make a material change to our information collection, use or disclosure practices specified in this Privacy Policy, it will be applied only to information collected on a going forward basis. The date last revised appears at the top of the Policy. We will update the effective date of the Privacy Policy at the time a change is made.

Questions Regarding Privacy Policy

We take the privacy and security of your personal information very seriously and want to earn and keep your trust.  If you have any questions, comments, concerns or feedback regarding this Privacy Policy or any other privacy or security concern, please send an email to support@qapital.com.